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MyOTGO Help Centre

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Guides, answers and troubleshooting for your MyOTGO smart home — devices, cameras, on-device AI, account & billing.

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Your hub, live cameras and the private on-device AI assistant — all in one app, on every platform. Sign in to manage devices, billing and support in one place.

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MyOTGO hub dashboard on a phone

Popular questions

Open the MyOTGO app, sign in, then follow Add device — the hub auto-discovers nearby plugs, sensors and cameras. Create scenes from the Scenes tab once devices are paired.

Smart plugs, temperature sensors, cameras and IR-learning remotes, with more added regularly.

Add the camera like any device, then open it from the dashboard for the live feed. Recordings and streaming settings live on the camera's page.

Yes — the AI runs on-device and your home data stays yours. See the Privacy page.

The private assistant answers questions and controls your devices locally. It works without sending your home data to the cloud.

Open your account from My account → manage your subscription, payment method, password and connected apps there.

Open Settings → Appearance and pick any of the five themes in light or dark.

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Our team is here to help with setup, devices, cameras, billing and anything else.

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